Can I place an order on Masho? Will you deliver my package?
Yes. Masho operations are currently functioning. However, we would like to inform you that it may take a little longer than usual. You can find updated delivery times on the product page for each item and for your order in the checkout page.
Awaiting delivery? Always double check your expected delivery date under My Orders section before getting in touch. Please keep in mind that the delivery date is an estimate and it may take longer due to apparent reasons. We are working hard to get your order to you as soon as possible.

How can I check the current status of my order?
You can track your order and deliveries from My Orders section on Masho.com or Masho mobile app.

What is your return timeframe? Can I still make returns?
Yes, you can always return your product, if not happy. For more details, visit our Warranty and Return Policy and Privacy Policy.

Can I place my order in this lockdown phase? Will Masho deliver the package?
We have restarted our deliveries of non-essential goods in accordance with the zones. We are more than happy to deliver the goods purchased. However, due to the lockdown and restrictions in movement, the expected delivery time of the products might be delayed. We sincerely hope that you will understand given the current situation. We can't thank you enough for your patience.

What is Masho doing to keep customers safe?
Customer health and safety is of utmost importance to us and we are doing everything we can to keep a track on the impact of COVID-19. We are also taking safety measures such as maintaining hygiene while packaging the products and having minimal contact during deliveries. We strictly follow Government protocols and abide by the World Health Organization guidelines.

Are contact less payment methods and options available?
Yes, we do have a specific modus operandi that promotes prepaid methods of payment. With respect to social distancing, we encourage all our customers to choose e-wallet payment options such as Paytm, Google Pay etc.

Will my orders be delivered on schedule?
We are hopeful and trying our level best to deliver the product at the right time. However, given the current situation, the time of delivery may get delayed.

Here are two ways through which you can check your order status:
1. Locate your tracking information using your Masho account. After logging in, click on the My Orders menu to access your order history/status details.
2. Using the Track your Order option available on Masho website.

Yes, we offer a Cash On Delivery(COD) payment option, where you can pay us in cash at the time of delivery.

You can make purchases using the following options:
1. Credit Card (Visa/ Amex/Mastercard).
2. Debit Card (All leading bank debit cards).
3. Net banking (All leading banks).
4. Google Pay (UPI).
5. Cash On Delivery (COD).

You can cancel your order from the My Orders section on the Masho website.
Another option, you can cancel your order by calling our customer care with your order number to cancel the product(s).

For any product, order, payment related informations, issues or queries, please find the customer care information as mentioned below:

Call us on : +91- 8156 999 555

Send us your Queries : [email protected]

24X7 Chat Support Available for the enquiries.

Here are two ways through which you can check your order status:
1. Locate your tracking information using your Masho account. After logging in, click on the My Orders menu to access your order history/status details.
2. Using the Track your Order option available on Masho website.

It may differ from one item to another. Here is an explanation of estimated delivery time:

1. Within 3-5 days:
For all metro cities (Delhi, Bangalore, Mumbai, Kolkata) and the warehouse the product is being shipped from, the delivery time will be 3-5 business days.

2. With 5-7 days:
For all areas serviced by reputed couriers & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.

3. Within 10-15 days:
For other areas, orders will be sent by Speed post via the Indian Postal Service which may take up to 10-15 business days based on the location.

4. Business days exclude public holidays, national holidays and Sundays.

All our deliveries are processed via reputed courier companies.

You can also get in touch with our customer support to provide an alternative delivery location serviced by our courier partners, if needed.

Estimated times differ based on the area you live in, warehouse from the product is shipped, and whether the product is in stock or not. If the product is in stock with us, then based on where you live and the warehouse from where the product is being shipped, we can deliver it to you within 3-5 days.

All Masho items are delivered via reputed courier partners who will provide you with a tracking ID for your order. Using this tracking ID, you can track your delivery on the respective websites of our courier partners.

As mentioned above, all our products are delivered via reputed couriers. We ensure that our systems choose the best suited shipper for your area.

Our order placing is very simple to do.

1. Browse our website from desktop or mobile [email protected] or use Android or IOS App.
2. Search for your favorite item, complete description were provided for the products.
3. Once you found out your product, Add them to your Bag/Cart.
4. From the checkout section you can buy it as a registered member or a guest member.
5. After logging in, fill out your details like delivery address, Email ID etc.
6. Select your preferred payment option and fill the requirements.
7. Clicking Continue, Your Order has been placed.
8. Your item will be reach to your hand safely.

No, Masho provides guest shopping option too.
Find your favorite product and on the checkout section, you need to put a mobile number for verification.

We are hopeful and trying our level best to deliver the product at the right time.

All our products are carefully packed and sealed to avoid any form of damage.

Contact us immediately at our customer support center either at the time of delivery or within 48 hours of receipt of the product. You can also email our Customer Service - [email protected] or contact our customer support at (+91) 8156999555.

Contact us immediately at our customer support center either at the time of delivery or within 48 hours of receipt of the product. You can also email our Customer Service - [email protected] or contact our customer support at (+91) 8156999555.

You can cancel your order from the My Orders section on the Masho website.
Another option, you can cancel your order by calling our customer care with your order number to cancel the product(s).

You can read our complete return policy from here.

You can return any product that you have received as long as you provide the returns with the following things intact.

- customer invoice.
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dust bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- is unused / original condition.

Make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 7 days of delivery of the product.

If you notice that the package has been tampered with i.e. Masho tape is broken / missing, please do not accept the order.

It takes approximately 15 days from the date or pickup (return) of the product to us. Once you have created a return request, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Masho users can enter their coupon code in the space provided in the Order summary section. The discounted amount will be reflected in the total amount.

Yes, coupons issued should be used within the time period.

No, only one coupon code can be used at a time.

You can make purchases using the following options:
1. Credit Card (Visa/ Amex/Mastercard).
2. Debit Card (All leading bank debit cards).
3. Net banking (All leading banks).
4. Google Pay (UPI).
5. Cash On Delivery (COD).
You can also choose the cash-on delivery (COD) payment method. With COD, you can pay us in cash at the time of delivery at your doorstep. No need to pay any advance payment on Masho.

You can opt for "Cash on delivery". Using COD, you can pay us when the product is delivered at your doorstep without the need for any advance payment.

There are no hidden charges when you make a purchase from Masho. We offer free shipping on all orders of above 500 INR.

Add the necessary items in your cart and proceed to checkout. You will be prompted with a payment option select 'Cash On Delivery'. Click the 'Place Order' button. Once confirmed, you will receive a confirmation message on your screen.
For serving our customers, we may contact you via email or by phone for address verification. We may cancel your order if we do not receive any confirmation from your side in the next 48 hours from the time of order placed.

No, our COD partner will accept cash payment only at the time of delivery.

Yes, shopping at Masho is 100% safe. All Credit card and Debit card payments on Masho are processed through secure and trusted payment gateways managed by leading Indian banks.
Be always that Masho offers you the highest standards of security currently available on the internet to ensure that your shopping experience is private, safe and secure.

Masho provides our users a simple registration or login process.
1. Click Login/ Register on Desktop, Mobile Browser or from Mobile App.
2. You can Register by entering Name and mobile number and click Register, an OTP will come and after verification you will go to Masho Dashboard.
3. You can login by entering your mobile number and click Send OTP, an OTP will come and after verification you will go to Masho Dashboard.

Yes, the details our users provide for the registration will be safe and secure in our database.

Masho.com - No.1 Muslim Women's Fashion Store with Online Shopping.
Masho.com started with an aim of providing best islamic clothing online store for Muslim Women's who are in search for elegant and modest fashion. We are a leading online shopping platform in India and the Middle East. We offer beautiful modest wears of trending fashion dresses like Islamic Wears, Arabian Wears, Abayas, Burqas, Long Sleeve Kurtis, Hijabs, Niqabs, Scarves, Stoles, Kaftans, Tunics, Khimar and complete range of accessories.

You can send your queries and suggestions through our email [email protected] and our customer care team will contact you soon.

Masho can be browsed through both desktop and mobile by the website URL www.masho.com. Also Masho apps are available in both Android and Iphone can be downloaded from Google Playstore and Appstore.